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Volume 1, Number
Like It Is Magazine
Customer Service: The
Myth vs. The Reality
Peter S. Felknor
8401 Greenway Blvd.
Middleton, WI 53562
BE CLEAR: Don't use
technical language unless you're sure what it means.
DOCUMENT: If your vehicle
recently has been serviced, bring copies of the latest repair orders.
CHECK THE PAPERWORK: Before
you authorize any work, look over your new repair order. If the order is
vague, ask that it be clarified. Take the mechanic or service representative
for a test drive so they can observe the problem you've just described.
CHECK IT OUT: Take a test
drive when you pick up your car so you can bring it back immediately if the
REVIEW YOUR BILL: Don't hesitate
to ask about anything you don't understand.
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